The Shortridge Instruments, Inc. Calibration Program complies with ANSI/NCSL Z540-1, ISO 17025, and MIL-STD 45662A. If an apparent problem develops with theAirData Multimeter, FlowHood,or Acessories:
*For Questions - Contact us at sales@shortridge.com
If the unit is no longer under warranty, regular repair charges will apply. An estimate of the cost will be furnished before repairs begin, unless the customer specifies otherwise.
Important Note:
If a meter is over 20 years old, and has not been returned to Shortridge Instruments, Inc. for service during the past two years, an evaluation fee of $135.00 will be required if the customer chooses to NOT have the meter repaired and recalibrated, OR if it is determined that the meter cannot be repaired.
If the meter is recalibrated/repaired, the evaluation fee will be waived, or if prepaid, applied to the cost of the recalibration.
The meter over 20 years old may be traded-in on a new meter at a 10% discount, and the evaluation fee will also be waived.
The complete meter kit, and all accessories should be returned to the factory for repairs and recalibration.
Return the unit (in the original carton and packing) to the factory, transportation prepaid.
The Repair Purchase Order and description of the problem should be enclosed in a packing slip on the outside of the shipping container.
SHIP UNITS TO:
Shortridge Instruments, Inc.
7855 E. Redfield Rd.
Scottsdale, AZ 85260
Attn:
Calibration and Repair Department
INCLUDE THIS INFORMATION:
Company Name
Shipping Address
Billing Address (if different)
Contact Name
Telephone Number
Fax Number
If just the meter must be returned for repairs:
Our facility is not equipped to accept any package weighing in excess of 100 lbs.
Any delivery in excess of 100 lbs will be rejected.
Any freight delivery in excess of 70 lbs must arrive on a truck equipped with a lift gate and a pallet jack.
It is suggested that each AirData Multimeter, or HydroData Multimeter, be returned to the factory at least every two years for recalibration, maintenance, and software updates.
This will keep every meter up-to-date with ongoing improvements and new features as they are developed; and most importantly, continued maintenance will assure that each meter's original accuracy is maintained throughout the lifetime of that meter.
IMPORTANT: We do not calibrate instruments from other companies.
Please note that repairs to the multimeter, accessory kit & accessories, FlowHood Kit & parts may impact the Standard Calibration turn-around time.
Special calibration testing and/or special quality requirements may increase the Calibration turn-around time.
To request RUSH Calibration Services, email sales@shortridge.com BEFORE shipping the meter to Shortridge Instruments, Inc. *ADD what they need to tell us* so that this cost can be added to your Purchase Order.
*ADD FIX* If you require RUSH HANDLING, please provide a completed Purchase Order that allows an option for repair time, and specifies that you need EXPEDITED handling.An EXPEDITED CALIBRATION of less than six weeks will result in an additional fee.
